Frequently Asked Questions

Got a question? Chances are it is answered here. If not, feel free to reach out to us directly.

How long does it take to get my document?

Processing times vary depending on the document and the country, but most orders are completed within 2 to 5 business days. After processing, shipping takes anywhere from 3 to 10 days depending on your location. We also offer an express service for clients who need things done faster — just let us know when you place the order.

How can I verify that my document is real?

Every document we provide is registered in the official government database of the issuing country. You can verify it online through the relevant authority's website, by phone, or in person. For driving licenses, you can check through the DMV or DVLA. For passports, through the passport office. If for any reason you cannot verify it, we replace it free of charge.

Do I need to take any driving tests for a license?

No. The driving license is issued directly in the system — no written test, no practical exam, no waiting period. You receive a fully registered license that is exactly the same as one obtained through the standard process.

What information do you need from me?

We need your full name, date of birth, current address, a passport-style photograph, and a copy of any existing identification you have. For some documents, additional details may be required. We will guide you through the entire process step by step.

Is my personal information safe?

Absolutely. We take your privacy very seriously. All information you provide is encrypted and stored securely. We never share your data with third parties. Your order is delivered in discreet, plain packaging with no branding that indicates the contents.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, bank wire transfers, and cryptocurrency payments including Bitcoin, Ethereum, and USDT. All card payments are processed through secure payment gateways. For more details, check our Payment Policy page.

Can I get a document for a country I do not live in?

Yes. We can issue documents for most countries regardless of your current residence. Many of our clients order documents for countries where they plan to move, work, or travel. Just let us know what you need and we will make it happen.

What if my document gets lost in the mail?

All orders are shipped with tracking. If your package is lost or delayed, contact us and we will send a replacement at no extra cost. We stand behind every order until it is in your hands.

Do you offer refunds?

Yes. If we cannot deliver your document for any reason, you receive a full refund. We also offer a replacement guarantee if the document does not pass verification. See our Payment Policy page for the full terms.

How do I place an order?

Simply go to the Contacts page and send us a message with the document you need. We will respond within a few hours with all the details, pricing, and next steps. You can also reach us on WhatsApp for a faster response.