Payment Policy

Clear and transparent information about how payments work, what we accept, and what happens if something goes wrong.

Accepted Payment Methods

We offer several payment options to make things as convenient as possible for our clients worldwide:

  • Credit & Debit Cards — Visa, Mastercard, and American Express. Payments are processed through a secure third-party gateway. Your card details are never stored on our servers.
  • Bank Wire Transfer — Direct bank transfer to our account. Suitable for larger orders. We provide our banking details after you place the order.
  • Cryptocurrency — Bitcoin (BTC), Ethereum (ETH), and USDT (TRC-20 and ERC-20). Crypto payments are processed instantly and offer the highest level of privacy. A small discount applies for crypto payments.
  • Western Union & MoneyGram — Available for clients in regions where other options are limited. Contact us for details.

Pricing & Currency

All prices on our website are listed in Euros (€). If you pay in another currency, the conversion rate applied by your bank or payment provider will apply. We do not charge any additional conversion fees.

Payment Security

Your security matters to us. All online transactions are protected with 256-bit SSL encryption. We comply with PCI DSS standards for card payments. For cryptocurrency transactions, we use verified wallet addresses that are provided to you directly in our communication.

Refund Policy

We stand behind the quality of our service. Here is how refunds work:

  • Before Processing: If you cancel your order before we begin processing, you receive a full refund minus a small administrative fee (€30).
  • Processing Stage: Once processing has started, a partial refund may be issued depending on how much work has been done. We assess this on a case-by-case basis.
  • Delivery Failure: If we fail to deliver your document for any reason, you receive a 100% refund.
  • Verification Issue: If your document is delivered but cannot be verified through official channels, we will replace it at no extra cost. If a replacement is not possible, a full refund is issued.

Replacement Guarantee

We are so confident in the quality of our documents that we offer a no-questions-asked replacement guarantee. If your document is lost in transit, damaged, or does not pass verification, we replace it free of charge. This guarantee is valid for 90 days from the date of delivery.

Chargebacks & Disputes

We always aim to resolve any issues before they escalate. If you are unhappy for any reason, please contact us first. Filing a chargeback without contacting us only delays the resolution. We respond to all inquiries within 24 hours and work hard to find a fair solution.

Contact for Payment Issues

If you have any questions about payments, refunds, or anything related to billing, reach out to us at [email protected] or through the Contacts page. We typically respond within a few hours.